Refund Policy We are committed to ensuring that every customer is satisfied with the products they purchase on fusionbayonline.com. If you are not satisfied with the product you purchased, you can request a refund within 30 days of receiving the product. Please follow the steps below:
Request a Refund: Please submit a refund request through our contact email conlinmonaco@fusionbayonline.com. Your request should include the order number, product details and the reason for the refund.
Return Procedure: Once your refund request is approved, we will provide a return address. Please ship the product back as requested and ensure that the original order confirmation is included in the return package. The product must be in unused condition with all original tags and packaging intact.
Refund Processing: We process refunds within 5 business days of receiving the return. Refunds will be refunded to the payment method used at the time of purchase. Please note that the refund processing time may vary depending on the payment institution.
Non-Refundable Items Refund requests will not be accepted in the following cases:
The product has been used or damaged.
The return request exceeds the 30-day time limit. Certain promotional items, custom items, or other specially marked items.
Shipping and Other Charges Shipping: If the return is due to product quality issues, the shipping costs will be borne by us. If the return reason is not related to product quality, the shipping costs will be borne by the customer. Handling Fees: In some cases, a small handling fee may be charged, please refer to the order confirmation information for details.
Contact Us If you have any questions about your refund or need further assistance, please feel free to contact us:
Email: conlinmonaco@fusionbayonline.com Phone: +1 412 981 5201 We value your shopping experience and want to ensure that every customer is served satisfactorily.
